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FAQs

  • What do I do if I want to return my purchase?
    If you need to return your purchase, you can return your item(s) for a full refund within 90 days of purchase. Returns must be unopened, in the state you received them, and in the original packaging. Items that are opened or damaged may be denied a refund or exchange.
  • Can I get a refund if I am not satisfied with my purchase?
    We are sorry to hear that you were not satisfied with your purchase! We unfortunately do not provide refunds to opened boxes however please contact us at contact@ze-ty.com and let us know what made you dissatisfied with your purchase. We would love to hear your feedback and provide a better experience on your next box.
  • Can I change or cancel my order?
    Yes, orders can be changed or cancelled. If your order is still “processing”, you can make changes to the order or cancel the order on our website. If your order is “Shipped”, your order is most likely already on the way. Please send us an email at contact@ze-ty.com with your order # and details so we can assist you.
  • How long does it take to get my delivery?
    On average, it takes 8-10 business days with the Economy Service, 4-6 business days with Standard Service and 2-3 business days with Express Service.
  • How can I track my order?
    Each order will have a tracking # which can be located under the purchase details on our website.
  • How long does it take to get a refund?
    It will take about 5-10 business days for us to get your package, inspect your return, and complete your refund. If the refund is being issued to a credit card, it may take an additional 2-10 business days to post to your account.
  • What form of payment do you accept?
    We accept all major forms of credit and debit cards (Amex, Visa, MasterCard, Discover, etc).
  • What if my box has a defect (i.e. broken component)?
    We are sorry to hear you received a defected box. We ensure quality control on all our boxes before they ship out however we understand that things can get mishandled during shipment and a component can break. Please take a picture of the defected box and send it to us at contact@ze-ty.com. We will look over the picture and confirm whether a refund or replacement can be issued. Please let us know whether you would like to receive a full refund to the form of payment you made or for us to send a new box.
  • What if my box arrived too late and I don’t want it anymore?
    We are sorry to hear your box arrived late. We try our best to ship out the boxes as soon as the order is made however we understand there can be delays which cause the boxes to arrive late. Please go on our website and select the ‘return’ option to get a return label to send back the box. We will issue a refund once we receive back the package (please see our return policy for more details). **We do not cover the return fee unless there was an issue with the shipment.
  • What if my box has a missing component?
    All our boxes will include the list of components in the manual. Having all components is crucial in completing each box. If you notice that you are missing a component, please take a picture of all the items which came with the box and send it to us at contact@ze-ty.com. We will look over the picture and confirm that a component is missing. We will send over a replacement for the missing component.
  • The order tracking info says ‘delivered’ but I never received my box
    We are sorry to hear this. We absolutely hate it when this happens. Please first check with your neighbors and housemates to see if anyone else received it in error. Next, please kindly give it another day or two to check whether the package is just arriving late from the carrier. If you have still not received the package at this point, please select ‘package not received’ under ‘return or replace items’ and we will gladly send a replacement.
  • I didn’t receive the correct box I ordered
    Oh no! Sorry to hear you received the wrong box. Please select ‘wrong box received’ under ‘return or replace items’ and you will be provided instructions on how to return the incorrectly received box. We will then send you the correct box. Apologies for the inconvenience.